At Online Game, we believe that gaming should always be fun — never stressful, never harmful. This page explains the responsible gaming tools available to every player on the online game platform, how to recognise when gaming stops being enjoyable, and what to do if you need support. We are here for you, not just for the wins.
GAMING WITH CARE
Every player on the online game platform has access to these tools — free, instant, and always available in your account settings.
Set a daily, weekly, or monthly deposit cap on your Online Game account. Once your limit is reached, no further deposits are accepted until the period resets. Lowering your limit takes effect immediately; raising it requires a 24-hour cooling period.
Decide in advance how long you want to play in a single session. When your time is up, the online game platform will alert you and give you the option to log out. It is a simple way to keep gaming sessions from running longer than you planned.
Set a maximum amount you are comfortable losing over a defined period. Once that threshold is hit, your account will be restricted from further real-money play until the limit period resets. This keeps your bankroll under control at all times.
Need a short break from the online game platform? Activate a cooling-off period of 24 hours, 7 days, or 30 days. During this time your account is suspended for real-money play. The period cannot be shortened once activated.
If you feel you need a longer break, self-exclusion lets you close your Online Game account for a minimum of 6 months or permanently. During self-exclusion, you cannot register a new account. Contact support to activate this option immediately.
Enable regular pop-up reminders that show you how long you have been playing and how much you have wagered in the current session. These reality checks appear at intervals you choose — every 15, 30, or 60 minutes — keeping you grounded and aware.
Responsible gaming means playing online games for entertainment — within your means, within your time, and within your emotional limits. On the Online Game platform, we define responsible gaming as any approach to play that keeps you in control of your decisions, your money, and your time.
For most players in Bangladesh, online gaming is a fun way to unwind after a long day. Spinning the reels on Midas Fortune, playing a few hands of Blackjack, or joining a Lucky Bingo session — these are enjoyable activities when approached with the right mindset. The problem starts when gaming shifts from entertainment to something you feel compelled to do, or when you start chasing losses instead of enjoying the game itself.
Online Game takes responsible gaming seriously because we genuinely care about the wellbeing of every player on our platform. We are not just saying that — we have built real tools into the platform to back it up, and our support team is trained to help any player who reaches out with a concern.
Remember: Gambling is entertainment, not a way to make money. Every game on the Online Game platform is designed to be fun first. The house always has a mathematical edge over the long run — play for enjoyment, not to recover losses.
Problem gambling does not always look obvious from the outside. It can creep up gradually, and many players do not realise there is an issue until it has already affected their finances, relationships, or mental health. Here are some warning signs that your gaming on the online game platform — or anywhere else — may be becoming a problem:
If any of these sound familiar, it does not mean you are a bad person — it means you may need some support. The Online Game platform has tools ready for you right now, and our support team is available 24/7 to help you take the first step.
Act Early: The sooner you use the responsible gaming tools available on the online game platform, the easier it is to get back in control. Do not wait until things feel out of hand — a deposit limit or a short cooling-off period can make a real difference.
All responsible gaming tools on the Online Game platform are available directly from your account dashboard. Here is how to access them:
You do not need to explain yourself or justify your decision to use any of these tools. They are there for you, and using them is a sign of strength — not weakness. Every player on the online game platform deserves to enjoy gaming on their own terms.
The Online Game platform is strictly for players aged 18 and above. We verify the age of every player during the registration and withdrawal process. If we have reason to believe a player is under 18, the account will be suspended immediately pending verification.
If you share a device with younger family members, we strongly recommend using parental control software to prevent access to online gaming platforms. You should also keep your Online Game login credentials private and never share your account with anyone, regardless of their age.
Parents and guardians who are concerned about a young person's access to online gaming should contact us at [email protected]. We will take any such report seriously and act on it promptly.
Most players on the Online Game platform enjoy gaming without any issues. Here are some practical habits that help keep it that way:
If you feel that gaming has become a problem for you or someone you care about, please reach out. You are not alone, and there is no shame in asking for help. The Online Game support team is available 24 hours a day, 7 days a week via live chat and email.
To request self-exclusion, activate a cooling-off period, or simply talk to someone about your gaming habits, contact us at [email protected] or use the live chat feature in your account dashboard. We will respond quickly and handle your request with complete confidentiality.
Responsible gaming is not just a policy for us — it is a commitment we make to every single player on the online game platform. We want you to enjoy every session, come back because you want to, and always feel in control of your experience.
Confidential Support: All responsible gaming requests are handled with complete privacy. Your account status, limits, and any support conversations are never shared with other players or third parties outside of our legal obligations.
If you answer "yes" to two or more of these, consider using our responsible gaming tools.
Do you spend more than you planned when playing on the online game platform?
Do you feel the urge to keep playing to win back money you have lost?
Has gaming ever caused arguments with family or friends?
Do you find it hard to stop playing even when you want to?
Have you ever borrowed money specifically to fund your gaming sessions?
Do you feel anxious or low when you are not able to play online games?
Log in to your account to access these tools instantly from your dashboard.
Set Deposit Limit Set Session Time Limit Take a Cooling-Off Break Request Self-ExclusionA closer look at the responsible gaming tools built into the Online Game platform and exactly what each one does for you.
Cap your deposits over daily, weekly, or monthly periods. Reductions apply instantly; increases require a 24-hour wait to prevent impulsive decisions during a session.
Define the maximum you are willing to lose in a set period. When reached, real-money play is paused automatically until the period resets — no exceptions.
Set a maximum session length. When the timer expires, you receive a notification and the option to log out. Keeps your gaming sessions intentional and time-boxed.
Periodic pop-up reminders showing your session duration and total wagers. Choose intervals of 15, 30, or 60 minutes to stay aware of how long and how much you have played.
Suspend your account for 24 hours, 7 days, or 30 days. Cannot be shortened once activated. Ideal for players who want a short, structured break from the online game platform.
Close your account for a minimum of 6 months or permanently. During exclusion, you cannot re-register. Contact support to activate this immediately — no waiting period.
Common questions from Online Game players about responsible gaming tools and support options.
The Online Game platform is built for players who want great games and peace of mind. Register today, set your limits from day one, and enjoy Bangladesh's most trusted online gaming experience — safely and responsibly.
18+ only. Gambling involves risk. Please play responsibly. T&Cs apply.